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Shipping & Returns

Shipping Policies

Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, Weather delays, and other factors that can delay your shipment. We will do our best to get your product to you as soon as possible.

Returned undeliverable packages and refused items will be charged an appropriate shipping charge.

Returns

You must call us for an R/A number to authorize a return. We have a 10 day return policy – 15% restocking service charge on all returns, shipping charges are non-refundable. Merchandise must be unopened, in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of used merchandise. We do not accept returns via COD or any other collection method. COD packages will be refused.

If damaged in shipping-please refuse the package or return to a FedEx shipping location within 24 hours marked refused due to shipping damage. Then call us so we can file a claim with FedEx. Failure to do so will result in loss of refund or replacement by FedEx.

Defective Items

A defective item is an item that arrives undamaged in shipping, but unable to function properly. Defective merchandise may be returned to us as long as it is in new and unused condition. You must call for a return authorization number. Manufacturer defects found after the product has been used revert to the manufacturer’s warranty and they will handle any problems for you directly.

Exchange Policy

Merchandise must be unopened, in new and unused condition and in its original packaging. You must call for a return authorization number. Your original invoice must be dated within the last 10 days and sent back to us. On the back of the invoice, please write your name, e-mail address, phone number. Shipping charges are non-refundable. You will be responsible for the return shipping fees incurred to send the item back to us.
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